Box Office & Will Call

Box Office & Will Call

Box Office Phone Number

To charge by phone, please call 1-800-745-3000.
For general box office information, please call (404) 733-5013.

Box Office Hours

The box office is currently closed for the season. Once we reopen for the 2017 season, tickets for all shows can be purchased at the venue box office Monday through Friday from 10am-4pm. Weekend box office hours vary. During new show on sales on Saturdays, the box office will be open from 10am – 2pm. Tickets are also available on-line at ticketmaster.com and charge by phone 1-800-745-3000.

The box office is closed for holidays unless there is an event taking place. This includes Thanksgiving, Christmas, New Year’s Eve, and New Year’s Day.

Directions to the Main (East) Box Office & Will Call

Access via 2200 Encore Parkway, Alpharetta, GA 30009

From the North

  • Take GA-400 South to Exit 9 (Haynes Bridge Rd.)
  • Turn left onto Haynes Bridge Rd.
  • Turn left onto Morrison Pkwy. (Note: Road will turn into Westside Pkwy.)
  • Turn right onto Maxwell Rd.
  • Turn immediate left onto Encore Pkwy.
  • Turn immediate right into venue entrance and park in short-term parking area just outside the box office

From the South

  • Take GA-400 North to Exit 9 (Haynes Bridge Rd.)
  • Turn left onto Haynes Bridge Rd.
  • Turn left onto Morrison Pkwy. (Note: Road will turn into Westside Pkwy.)
  • Turn right onto Maxwell Rd.
  • Turn immediate left onto Encore Pkwy.
  • Turn immediate right into venue entrance and park in short-term parking area just outside the box office

Accessible Seating

This is a handicap accessible venue. For accessibility options, please contact the box office at (404) 733-5013.

Credit Card Entry

Credit Card Entry (formerly know as Paperless Ticketing) an alternative delivery method to Mail, UPS, Will Call or In Store Pick Up. Instead of receiving your tickets ahead of the event, the credit card used to make the purchase will serve as your ticket. All you need to attend the show is the credit card you used to purchase the ticket and a valid, government-issued ID (such as a driver’s license, state ID or passport). If you buy a ticket for someone else, you will need to be present at the gate to let them in with your credit card that you used to purchase the tickets. If you have any questions about credit card entry ticketing, feel free to contact our box office at 404-733-5013.

Lost Tickets

Verizon Wireless Amphitheatre at Encore Park is not responsible for lost or stolen tickets. Please contact the original point of purchase for details. If you purchased your tickets from Ticketmaster, you may call 1-800-745-3000.

Refunds/Exchanges

There are no refunds or exchanges for tickets purchased. If an event is cancelled or rescheduled, tickets may be refunded at the original point of purchase.

Green Fees

In an effort to eliminate paper waste we have implemented a $5.00 green fee per ticket. This fee will be charged for reprints of Ticketmaster verified tickets, printing tickets at the box office where e-ticket was indicated at time of purchase, and will also be incurred if you would like a traditional ticket as a souvenir.

Resale/Scalping

An event ticket will not be recognized, honored or received for admission if purchased from a source other than the Verizon Wireless Amphitheatre at Encore Park Box Office, the Woodruff Arts Center Box Office, Ticketmaster or its authorized outlets. There will be no refunds and no exchanges. Tickets obtained from sources other than any Ticketmaster outlet may be lost, stolen or counterfeit tickets and in such cases will not be honored. To be safe please only order your tickets from the Verizon Wireless Amphitheatre at Encore Park Box Office, the Woodruff Arts Center Box Office, Ticketmaster or its authorized outlets. Re-selling of tickets by private parties is prohibited on the Verizon Wireless Amphitheatre property and is subject to confiscation and arrest.

Ticketing

We encourage all guests to purchase tickets through Ticketmaster and their authorized retailers or directly from our venue box office to avoid problems with counterfeit, stolen, void or invalid tickets.

***PLEASE NOTE: The venue box office CANNOT reprint tickets purchased from any third party ticket seller/broker (including Stub Hub). If you have purchased tickets from a third party ticket seller/broker you will need to bring the printed or hard ticket. The venue box office can ONLY reprint TicketMaster, TicketsNow, or Groupon tickets for the ORIGINAL PURCHASER. Photo ID required. A digital image of a Ticket Master “Print At Home” Ticket is NOT scannable  from your phone at the ticket gates. You must bring the printed ticket to the gate.

Types of Payment Accepted

Cash, Visa, MasterCard, Discover, American Express