Box Office & Will Call
Box Office Phone Number
To charge by phone, please call 1-800-745-3000.
For general box office information, please call (404) 733-5013.
Box Office Hours
The box office is open Monday through Friday 10am-6pm and Saturday 10am-2pm. Closed Sunday.
Temporary parking for will call is available on a first-come, first-served basis at the Main (East) box office which is located at 2200 Encore Parkway Alpharetta, GA 30009. Hours vary by show, but will call is typically available 2 hours prior to show time.
PLEASE BRING A PICTURE ID, THE ACTUAL CREDIT CARD USED TO PURCHASE THE TICKETS AND YOUR ORDER NUMBER.
Directions to the Main (East) Box Office
Access via 2200 Encore Parkway, Alpharetta, GA 30009
From the North
- Take GA-400 South to Exit 9 (Haynes Bridge Rd.)
- Turn left onto Haynes Bridge Rd.
- Turn left onto Morrison Pkwy. (Note: Road will turn into Westside Pkwy.)
- Turn right onto Maxwell Rd.
- Turn immediate left onto Encore Pkwy.
- Turn immediate right into venue entrance and park in short-term parking area just outside the box office
From the South
- Take GA-400 North to Exit 8 (Mansell Rd.)
- Turn right onto Mansell Rd.
- Turn immediate left onto North Point Pkwy.
- Turn left onto Encore Pkwy.
- Continue 0.9 miles and turn left into venue entrance and park in short-term parking area just outside the box office
This is a handicap accessible venue. For accessibility options, please contact the box office at (404) 733-5013.
Credit Card Entry
Credit Card Entry (formerly know as Paperless Ticketing) an alternative delivery method to Mail, UPS, Will Call or In Store Pick Up. Instead of receiving your tickets ahead of the event, the credit card used to make the purchase will serve as your ticket. All you need to attend the show is the credit card you used to purchase the ticket and a valid, government-issued ID (such as a driver’s license, state ID or passport). If you buy a ticket for someone else, you will need to be present at the gate to let them in with your credit card that you used to purchase the tickets. If you have any questions about credit card entry ticketing, feel free to contact our box office at 404-733-5013.
Verizon Wireless Amphitheatre at Encore Park is not responsible for lost or stolen tickets. Please contact the original point of purchase for details. If you purchased your tickets from Ticketmaster, you may call 1-800-745-3000.
There are no refunds or exchanges for tickets purchased. If an event is cancelled or rescheduled, tickets may be refunded at the original point of purchase.
An event ticket will not be recognized, honored or received for admission if purchased from a source other than the Verizon Wireless Amphitheatre at Encore Park Box Office, the Woodruff Arts Center Box Office, Ticketmaster or its authorized outlets. There will be no refunds and no exchanges. Tickets obtained from sources other than any Ticketmaster outlet may be lost, stolen or counterfeit tickets and in such cases will not be honored. To be safe please only order your tickets from the Verizon Wireless Amphitheatre at Encore Park Box Office, the Woodruff Arts Center Box Office, Ticketmaster or its authorized outlets. Re-selling of tickets by private parties is prohibited on the Verizon Wireless Amphitheatre property and is subject to confiscation and arrest.
We encourage all guests to purchase tickets through Ticketmaster and their authorized retailers or directly from our venue box office to avoid problems with counterfeit, stolen, void or invalid tickets.
Types of Payment Accepted
Cash, Visa, MasterCard, Discover, American Express