FAQ

Accessible Parking is located in Lot A, Lot C, Lot P and the VIP Lot (accessed through Lot A). You do not need a parking pass as long as you have a state issued handicap license tag or an ADA hang tag placard visible to the police and the parking attendants.

Accessible Seating is available. Please contact the box office at (404) 733-5013 for options.

Animals are not allowed in the park with the exception of service animals for guests with disabilities.

ATMs are located just inside the gates in both the Upper East and Upper West Plazas as well as the Nalley Cars VIP club.

Box Office – Our main on-site Box Office is on the East side of the venue and is located at 2200 Encore Parkway, Alpharetta, GA 30009. The direct number is (404) 733-5013. The box office will reopen for regular hours in Early 2012, but will open from 10am-2pm for any on sales. On event days, the Box Office will remain open until 30 minutes after the headliner takes the stage. On a Sunday event day, the box office will open at noon. The West side Box Office (located at the Parking Lot A gate) will open at the same time the parking lots open for that event and will remain open until 30 minutes after the headliner starts. For further information, please click here. **Please note that the box office will be closed for Labor Day Weekend Holiday Hours starting Friday, September 2nd. We will resume our normal hours on Tuesday, September 6th.**

Cameras are allowed subject to event. Please check the event-specific voice recording by calling (404) 733-5010. If cameras are allowed by the artist, you may bring in a non-professional (point-and-shoot) style camera with no removable lenses.

Canceled or Postponed Events – In the event a performance is cancelled or rescheduled, information is immediately sent to the local media for distribution and placed on the Verizon Wireless Amphitheatre website and event line. Please be aware that there is no way to contact individual ticket holders other than the local media. If an event is cancelled, refunds will be available at the original point of purchase only. Customers that purchased their tickets through Ticketmaster online or over the phone should be refunded automatically within a week of canceling the event. Customers that purchased their tickets through a Ticketmaster outlet must return to the outlet where they originally purchased their tickets for a refund. Customers who purchased their tickets through the Box Office must return to the Box Office with their tickets and the original method of payment to receive a refund. If the event is rescheduled, tickets purchased for the original date will be honored on the new event date. In most cases, refunds will also be available at the original point of purchase up until the new event date has passed.

Children under 5 are allowed in with a paid adult ticket and can sit on a lap in the reserved seats or on the Lawn. Only one child under 5 per paid adult.

Coolers & Picnic Baskets are not allowed in the venue.

Designated Drivers ease minds and help guests fully enjoy the show. Please stop by the East or West Guest Services Booth for information on our Budweiser Designated Drivers rewards program.

Directions – For directions to the venue, please click here.

Drop-Off & Pick-Up Area is located at the Main/East Gate entrance off of Encore Parkway.

Emergencies – The First Aid Station is located inside the East Gate near the Box Office. If you need immediate assistance, please notify an usher, security or employee to call Emergency Medical Services personnel.

Employment – For information on employment, please click here.

Event Information – Event information varies per show. Please visit our events & tickets page, click on the event you are interested in and view information specific to your event, such as seating charts and door times. You may also call (404) 733-5010 for event information.

Exclusively Encore – Our Season Tickets and Box Seats program includes the same great seats for every show, exclusive VIP parking, special access to the VIP Club and much more. For more information, please click here.

Family Restroom is located in the first-aid area for guests who may need a companion’s assistance. The first aid area is located in the upper East plaza.

Food & Beverages are available throughout the venue. Outside food is NOT allowed, although one non-alcoholic 24 oz. beverage per person in a plastic factory-sealed container may be brought in. For more information, please click here.

Gates generally open 1 hour before events begin.

Gift Cards are available for purchase through the Woodruff Arts Center and can be redeemed for tickets to concerts at Verizon Wireless Amphitheatre. Please click here to purchase.

Group Sales are available for all Atlanta Symphony Orchestra concerts. Please contact us at (404) 733-4848 or toll free at 877-924-4848 for more information. You may also email us at asogroups@woodruffcenter.org.

Guest Services – Representatives will be available at the Guest Services Booths (located near both Plaza gates) and stationed throughout the venue if you need assistance or have concerns during your visit. Text us during the event if you have a question or concern at 678-591-0983.

Hotels – Please visit the Alpharetta Convention and Visitors Bureau website at www.awesomealpharetta.com for info on places to stay and dine.

ID REQUIRED for all patrons who wish to purchase alcoholic beverages – This is a City of Alpharetta law.

Items PROHIBITED to be brought into the venue – Aerosol cans, alcoholic beverages, cameras with removable lenses, coolers, picnic baskets, fireworks, illegal drugs, laser pens and pointers, noisemaking devices, outside food and beverage (except one non-alcoholic 24 oz. beverage in a plastic factory-sealed container), video or recording devices, weapons and any other items deemed inappropriate or dangerous by the venue management. Please check the website on the day of show for other restrictions.

Lawn Chairs & Blankets are permitted for lawn ticket holders. They cannot be chaise-style but should be beach-style chairs at no more than 9″ off the ground with no high backs. Lawn Chairs Rentals are available for $5 each (cash only). These are available at the top of the lawn.

Lawn Tickets are general admission for the lawn area which is open air and not covered.

Limousines should drop off their guests at the East/Main Gate entrance off of Encore Parkway and may return approximately 30 minutes before the end of the event to the same location for pick up.

Lost and Found – All lost and found inquiries should be directed to Guest Services. Generally items found during an event will be turned into either the east or west Guest Services Booth. After an event, guests may call (404) 733-5010 to inquire about lost items. After 30 days, all unclaimed lost and found items will be given to charity.

Lost Children – Please seek the assistance of venue personnel if your child is lost during an event. If you encounter a lost child, please take the child to Guest Services.

Lost Tickets – Verizon Wireless Amphitheatre at Encore Park is not responsible for lost or stolen tickets. Please contact the original point of purchase for details. If you purchased your tickets from Ticketmaster, you may call 1-800-745-3000.

Media – Media access to the park is accessible through the East Gate. All media personnel should arrange ahead of time through our Marketing department for access and should have appropriate credentials. For more information, please click here.

Motorcycles may park at their own risk in the lots. There is not a specific parking area for motorcycles.

Overnight Parking is not recommended. Vehicles parked overnight are left at owner’s risk and may be subject to towing. Please call our main office at (404) 733-5010 for more information.

Parking Lots – Parking is available on-site in Lots A, B, C and P and off-site at Lot N (available for select concerts). Lots A, C and P typically open 2 hours prior to events. Lots B and N open at 6:00pm. Doors typically open 1 hour prior to events. Please select the concert you are attending from our events & tickets page for more information. *Please note that over-sized vehicles, RVs, buses and trailers may not be allowed to park in the on-site lots (Lot A, B, C, P, VIP) based on space availability. Please contact us with questions on specific concert details.*

Parking Passes are distributed based on what is best available at the time of your purchase.

Phones – are offered as a courtesy by Verizon Wireless and are available at both the East and West Guest Services Booths.

Pick Up & Drop Off Area is located at the East/Main Gate entrance off of Encore Parkway.

Picnic Baskets can be ordered from our concessionaire through our website to be picked up before the show inside the venue. These need to be ordered at least 3 business days before a show. For more information, please click here.

Public Transportation does not service the venue.

Re-Entry Policy – For the safety of our patrons, there is a “No Re-entry Policy” during events. Guests who have a personal emergency and need to leave and re-enter, should contact a Guest Services Representative for assistance.

Refunds/Exchanges – There are no refunds or exchanges for tickets purchased. If an event is cancelled or rescheduled, tickets may be refunded at the original point of purchase.

Resale/Scalping – An event ticket will not be recognized, honored, or received for admission if purchased from a source other than the Verizon Wireless Amphitheatre at Encore Park Box Office, the Woodruff Arts Center Box Office, Ticketmaster, or its authorized outlets. There will be no refunds and no exchanges. Tickets obtained from sources other than any Ticketmaster outlet may be lost, stolen, or counterfeit tickets and in such cases will not be honored. To be safe please only order your tickets from the Verizon Wireless Amphitheatre at Encore Park Box Office, the Woodruff Arts Center Box Office, Ticketmaster, or its authorized outlets. Re-selling of tickets by private parties is prohibited on the Verizon Wireless Amphitheatre property and is subject to confiscation and arrest.

Restaurants Near The Amphitheatre

• Bahama Breeze – 10845 Haynes Bridge Road • Alpharetta, GA 30022 (678) 319-9949 • www.bahamabreeze.com
• Moe’s – 2354 Holcomb Bridge Road • Roswell, GA 30076 (770) 594-8050 • www.moes.com 976 Mansell Road • Roswell, GA 30076 • (770) 992-9112 • www.moes.com 3710 Old Milton Parkway • Alpharetta, GA 30005 • (678) 879-6637 • www.moes.com
• Miller’s Ale House – 10750 Davis Drive • Alpharetta, GA 30004 • (678) 277-2581 • www.millersalehouse.com
• Village Tavern – 11555 Rainwater Drive • Alpharetta, GA 30009 • (770) 777-6490 • www.villagetavern.com

Restrooms are located on both sides of the venue with gender-specific portable stations at the top of the lawn.

RV Parking RVs, buses, trailers and over-sized vehicles may not be allowed to park in the on-site lots (A, B, C, P & VIP) based on space availabilty. Please contact us with questions on specific concert details.

Searches - All persons entering the venue are subject to a search for the safety of all guests.

Season Tickets – Package options for Season Tickets are available through our Exclusively Encore program. For more information, please click here.

Seating (Accessible) – We are a handicap accessible venue. For accessibility options, please contact the Box Office at (404) 733-5013.

Seating Capacity – The venue capacity is 12,000 with 7,000 seats under the roof and a lawn area that can accommodate 5,000 guests.

Seating Charts – Seating configurations vary with show. Please click here to view seating charts.

Shuttle Parking Lot (Lot N) is off-site parking that is utilized for select events. If you have a Lot N parking pass, you will be transported to the East/Main Gate entrance of the venue and returned to the parking lot after the event. Shuttle service will be available throughout the evening for any patron who needs to leave the event early and return to their car. Shuttles will run until all patrons are accomodated. You can also visit the parking page for more information.

Smoking is only permitted in designated areas in each plaza area and the back of the lawn on the gravel walkway. Smoking is not allowed in the seating areas or on the lawn.

Strollers may need to be checked and held at a Guest Services Booth during an event unless they can be stored under a seat or in a location that does not block the aisles, stairs or other common areas.

Symphony Show Attire – Casual and comfortable for the weather.

Tailgating is NOT allowed in Lots B or N (Shuttle Lot).

Taxi Service – pick up and drop off is available outside the East Gate (parked to the left of the gate as you exit) or you may visit Guest Services for assistance.

Text Us For Assistance – To better serve you while you are attending an event, we have instituted a text messaging program. Are you looking for an ATM? Do you need first aid or security? Are you looking for a specific food option? Text your question or comment to (678) 591-0983.

Ticketing – We encourage all guests to purchase tickets through Ticketmaster and their authorized retailers or directly from our venue to avoid problems with counterfeit, stolen, void or invalid tickets.

Umbrellas – Small personal-size umbrellas with no pointed tips are allowed in the venue. No beach-style (stick-in-the-ground) umbrellas or golf umbrellas may be brought into the venue.

Venue Rental – The venue is available for public or private occasions. For more information, please click here.

Verizon Wireless Express Gates – Show your Verizon Wireless cell phone or Race Trac receipt at the Verizon Wireless Express Gates and gain entry to concerts prior to everyone else. Verizon Wireless Express Gates are located on both the East and West side.

VIP Club – Our VIP Club is available to our Season Ticket and Box Seat patrons and offers them a place to relax before, during and after an event. It features two outside patio areas, inside seating, bar service, special menu items and restrooms. For more information, please click here.

Weather – All events are rain or shine. Check the website or call the venue (404) 733-5010 on the day of the event for severe weather conditions that may change show time.

Wheelchairs are available for escort purposes only through our Guest Services Booths located on both sides of the venue.

Will Call – Ticketmaster Will Call tickets will be available 2 hours prior to show time on event days, generally at the Main Box Office. Please bring a picture ID, the actual credit card used to order the tickets and your order number.

The venue closes immediately after an event concludes and guests must exit to the parking lot at that time.