Amenities

ATM

ATMs are located just inside the gates in both the Upper East and Upper West Plazas as well as in the VIP Club.

Concessions

A fine assortment of food and beverages are available for purchase in the Upper and Lower Plazas. Additional beverage stands are located at the top of the Lawn. Water fountains are located outside of each Restroom in the Upper and Lower Plazas. Click here for more information on food & beverage.

Courtesy

Please do your part by:
•  Showing common courtesy to fellow guests 
•  Refraining from profanity or engaging in unsafe, illegal or offensive behavior
•  Wearing shoes and shirts at all times

Designated Drivers

Designated Drivers ease minds and help guests fully enjoy the show. Please stop by the East or West Guest Services Booth for information on our Designated Drivers rewards program.

First Time Concert Goers

We appreciate your attendance and offer the first-time concert-goer a certificate at the East and West Guest Services Booths.

Guest Services

For your convenience, Guest Services Booths are located outside the East and West Gates. Here you will find answers to all your questions and concerns. You can also speak to any staff member. Please feel free to drop comments and suggestions into our appropriately marked boxes. Rest assured, we read each one.

Handicap Accessible

Wheelchairs and assistance are provided for disabled guests at each Guest Services Booth. Handicapped parking is available in Lots A, C and VIP.

Medical Attention

The First Aid Station is located in the Upper East Plaza, just inside the East Gate.

Lawn Chair Rental

Lawn chairs are available for a $5 rental fee at the top of the lawn.

Lot N Shuttles (for select concerts)

Shuttle service for the off-site parking (Lot N) operate continuously during concerts. Lot N is located on Rainwater Drive off of Haynes Bridge Road and Westside Parkway. The drop-off and pick-up area at the venue is outside the East Gate on Encore Parkway.

Lost & Found

Items are brought to both Guest Services Booths. After the show, they are secured in our administrative offices, (404) 733-5010. Guests must provide a description of the article, along with your name and contact information.

No Ins and Outs

For security reasons, re-entry or re-admission is prohibited.

Parking

Ample parking is available on-site at Lots A, B, C and P and off-site at Lot N (available for select concerts). Lots A, C and P generally open two hours prior to performances. Lots B and N open at 6:00pm. Doors typically open one hour before show time, but this varies show by show. Please select the concert you are attending from our Events & Tickets page for more information.

Phones

Courtesy Verizon phones are available at the East Guest Services Booth.

Restrooms

Restrooms are on located in both the Upper and Lower East and West Plazas and at the top of the Lawn.

Smoking

Smoking is not permitted in any reserved seating area or on the lawn.

Taxi

Taxi service is usually available outside the East Gate (parked to the left of the gate as you exit) or visit Guest Services.