Accessible Parking is located in Lot A, Lot C, and the VIP Lot (accessed through Lot A). A pre-issued parking pass is required for the VIP Lot.  A pre-issued parking pass is not required for Lot A or Lot C as long as you have a state issued handicap license tag or an ADA hang tag placard visible to the police and parking attendants. Lot B does not have accessible parking.

Accessible Seating is available. Please contact the box office at (404) 733-5013 for options.

Animals are not allowed in the venue with the exception of service animals for guests with disabilities.

ATMs are located just inside the gates in both the Upper East and Upper West Plazas as well as the VIP club.

Bag Policy Backpacks, small bags and purses may be allowed in the venue subject to search before entry. See below for prohibited items.

Box Office -The box office closed for the off season except for on sale mornings. For weekend events, the box office will be open on Saturdays from 10am to 30 minutes after the headliner; during Sunday events, the box office will be open from noon to 30 minutes after the headliner takes the stage.  Our main on-site Box Office is on the East side of the venue and is located at 2200 Encore Parkway, Alpharetta, GA 30009. For further information, please click here.

Cameras are allowed subject to event. Please check the event-specific voice recording by calling (404) 733-5010. If cameras are allowed by the artist, you may bring in a non-professional (point-and-shoot) style camera with no removable lenses.

Canceled or Postponed Events – In the event a performance is cancelled or rescheduled, information is immediately sent to the local media for distribution and placed on the Verizon Amphitheatre website, our Facebook page as well as our event line, 404.733.5010. Please be aware that there is no way to contact individual ticket holders other than the local media. If an event is cancelled, refunds will be available at the original point of purchase only. Customers that purchased their tickets through Ticketmaster online or over the phone should be refunded automatically within a week of canceling the event. Customers that purchased their tickets through a Ticketmaster outlet must return to the outlet where they originally purchased their tickets for a refund. Customers who purchased their tickets through the Box Office must return to the Box Office with their tickets and the original method of payment to receive a refund. If the event is rescheduled, tickets purchased for the original date will be honored on the new event date. In most cases, refunds will also be available at the original point of purchase up until the new event date has passed.

VIP Club – Our Club is available to our Season Ticket and Box Seat patrons and offers them a place to relax before, during and after an event. It features two outside patio areas, inside seating, bar service, special menu items and restrooms. For more information, please click here.

Children under 2 are allowed in with a paid adult ticket and can sit on a lap in the reserved seats or on the lawn. Only one child under 2 per paid adult.

Coolers & Picnic Baskets are not allowed in the venue.

Designated Drivers ease minds and help guests fully enjoy the show. Please stop by the East or West Guest Services Booth for information on our Budweiser Designated Drivers rewards program.

Directions – For directions to the venue, please click here.

Drop-Off & Pick-Up Area is located at the Main/East Gate entrance off of Encore Parkway.

Electronic Cigarettes – The use of electronic cigarettes is only permitted in designated smoking areas in each plaza and the back of the lawn on the gravel walkway. Using electronic cigarettes is not allowed in the seating areas or on the lawn.

Emergencies – The First Aid Station is located inside the East Gate near the Box Office. If you need immediate assistance, please notify an usher, security or employee to call Emergency Medical Services personnel.

Emergency Evacuation – Verizon Amphitheatre staff members are trained in emergency preparedness and evacuation procedures. In the event of an emergency, please follow the direction of Verizon Amphitheatre staff for your safety and the safety of others.

Employment – For information on employment, please click here.

Event Information – Event information varies per show. Please visit our events & tickets page, click on the event you are interested in and view information specific to your event, such as seating charts and door times. You may also call (404) 733-5010 for event information.

Family Restroom is located in the first-aid area for guests who may need a companion’s assistance. The first aid area is located in the Upper East Plaza.

Food & Beverages are available throughout the venue. Outside food is NOT allowed, although one non-alcoholic 24 oz. beverage per person in a plastic factory-sealed container may be brought in. For more information, please click here.

Gates generally open 1 hour before events begin.

Green Fees – In an effort to eliminate paper waste we have implemented a $5.00 green fee per ticket. This fee will be charged for reprints of Ticketmaster verified tickets, printing tickets at the box office where e-ticket was indicated at time of purchase, and will also be incurred if you would like a traditional ticket as a souvenir.

Guest Services – Representatives will be available at the Guest Services booths (located near both Plaza gates) and stationed throughout the venue if you need assistance or have concerns during your visit. Text us during the event if you have a question or concern at (678) 591-0983.

Hotels – Please visit the Alpharetta Convention and Visitors Bureau website at www.awesomealpharetta.com for info on places to stay and dine.

ID REQUIRED for all patrons who wish to purchase alcoholic beverages – This is a City of Alpharetta law.

Lawn Chairs & Blankets are permitted for Superior Plumbing Lawn ticket holders. They cannot be chaise-style but should be beach-style chairs at no more than 9″ off the ground with no high backs. Lawn chairs can be rented for $8 each. These are available at the top of the lawn.

Lawn Tickets are general admission for the Superior Plumbing Lawn area which is open air and not covered. A limited number of reserved lawn tickets can be purchased as well.

Limousines – Drop off and pick up of stretch limousines must be done exclusively on Encore Parkway, outside the entrance to the East Gate (2200 Encore Pkwy, Alpharetta, GA  30009).

Lost and Found – All lost and found inquiries should be directed to Guest Services. Generally items found during an event will be turned into either the east or west Guest Services booth. After an event, guests may call (404) 733-5010 to inquire about lost items. After 30 days, all unclaimed lost and found items will be given to charity.

Lost Children – Please seek the assistance of venue personnel if your child is lost during an event. If you encounter a lost child, please take the child to Live Nation employee.

Lost Tickets – Verizon Amphitheatre is not responsible for lost or stolen tickets. Please contact the original point of purchase for details. If you purchased your tickets from Ticketmaster, you may call 1-800-653-8000.

Media – Media access to the venue is accessible through the East Gate. All media personnel should arrange ahead of time through our Marketing department for access and should have appropriate credentials. For more information, please click here.

Motorcycles may park at their own risk in the lots. There is not a specific parking area for motorcycles.

Overnight Parking is not recommended. Vehicles parked overnight are left at owner’s risk and may be subject to towing. Please call our main office at (404) 733-5010 for more information.

Parking Lots – Parking is available on-site in Lots A, B, C, VIP Lot and off-site at Lot N (available for select concerts, but not in 2018). All parking is pre-assigned. Lots A and C typically open 2 hours prior to events. Lots B and N typically open at 6:00pm. Doors typically open 1 hour prior to events. Please select the concert you are attending from our events & tickets page for more information. *Please note that over-sized vehicle parking is available in Lot A in advance (until noon the day of the show) at www.Ticketmaster.com and at the venue box office for $100.00. An oversized vehicle is defined as a vehicle larger than a 15 passenger van. Please contact us with questions on specific concert details.

Parking Passes are pre-assigned and distributed based on what is best available at the time of your purchase. One parking pass is included in your order. If you purchase your ticket(s) on-line from Ticketmaster, your parking pass will download from Ticketmaster as a separate .pdf file. If you go to your Ticketmaster account where you printed your tickets, you should see a second button for your included parking pass. This usually takes 20-30 minutes to show up in your account after you make your purchase. Please do not use the amphitheatre address in your GPS (2200 Encore Parkway) to find your lot, but rather your specific lot address. This information is found on our parking page. New for 2018 season: additional parking passes are $15.00 in advance and $20.00 day of show.

Phones – are offered as a courtesy by Verizon and are available at both the East and West Guest Services booths.

Pick Up & Drop Off Area is located at the East/Main Gate entrance off of 2200 Encore Parkway.

Premium Seating – Our Season Tickets and Box Seats program includes the same great seats for every show, exclusive parking, special access to the VIP Club and much more. For more information, please click here.

PROHIBITED Items which are not to be brought into the venue – Aerosol cans, alcoholic beverages, cameras with removable lenses, coolers, picnic baskets, fireworks, illegal drugs, laser pens and pointers, noisemaking devices, outside food and beverage (except one non-alcoholic 24 oz. beverage in a plastic factory-sealed container), video or recording devices, weapons and any other items deemed inappropriate or dangerous by the venue management. Backpacks, small bags and purses may be allowed in the venue, subject to search before entry. Please check the website on the day of show for other restrictions.

Public Transportation does not service the venue.

Re-Entry Policy – For the safety of our patrons, there is a “No Re-entry Policy” during events. Guests who have a personal emergency and need to leave and re-enter, should contact a Guest Services representative for assistance.

Refunds/Exchanges – There are no refunds or exchanges for tickets purchased. If an event is cancelled or rescheduled, tickets may be refunded at the original point of purchase.

Resale/Scalping – Issues that arise with tickets cannot be resolved if the ticket was purchased through a source other than the Verizon Amphitheatre Box Office, Ticketmaster / Livenation, or its authorized outlets. Tickets obtained from sources other than any Ticketmaster outlet may be lost, stolen or counterfeit tickets and in such cases will not be honored as valid tickets should any problems with them arise. To be safe please only order your tickets from the Verizon Amphitheatre, Ticketmaster / Livenation or its authorized outlets. There will be no refunds and no exchanges. Re-selling of tickets by private parties is prohibited on the Verizon Amphitheatre property and is subject to confiscation and arrest.

Restrooms are located on both sides of the venue with gender-specific portable stations at the top of the lawn.

RV Parking RVs, buses, trailers and over-sized vehicles may not be allowed to park in the on-site lots (A, B, C) based on space availability. Please contact us with questions on specific concert details.

Security – Your safety and security are most important to us. Please visit http://markets.livenation.com/elevated/venuesecurity/ for our most up to date venue guidelines.

Season Tickets – Package options for Season Tickets are available through our Premium Seating program. For more information, please click here.

Seating (Accessible) – We are a handicap accessible venue. For accessibility options, please contact the Box Office at (404) 733-5013.

Seating Capacity – The venue capacity is 12,000 with 7,000 seats under the roof and a lawn area that can accommodate 5,000 guests.

Seating Charts – Seating configurations vary with show. Please click here to view seating charts.

Shuttle Parking Lot (Lot N, not in 2018) is off-site parking that is utilized for select events. If you have a Lot N parking pass, you will be transported to the East/Main Gate entrance of the venue and returned to the parking lot after the event. Shuttle service will be available throughout the evening for any patron who needs to leave the event early and return to their car. Shuttles will run until all patrons are accommodated. You can also visit the parking page for more information.

Smoking is only permitted in designated areas in each plaza and the back of the lawn on the gravel walkway. Smoking is not allowed in the seating areas or on the lawn. This includes the use of electronic cigarettes.

Strollers may need to be checked and held at a Guest Services booth during an event unless they can be stored under a seat or in a location that does not block the aisles, stairs or other common areas.

Symphony Show Attire – Casual and comfortable for the weather.

Tailgating is NOT allowed in Lots B or N (Shuttle Lot).

Taxi and Rideshare Service – pick up and drop off is available outside the East Gate to the left as you exit the venue in Parking Lot P on the East side of the venue. Drop off and pick up is prohibited in Lot A and in the VIP parking lot.

Text Us For Assistance – To better serve you while you are attending an event, we have instituted a text messaging program. Are you looking for an ATM? Do you need first aid or security? Are you looking for a specific food option? Text your question or comment to (678) 591-0983.

Ticketing – We encourage all guests to purchase tickets through Ticketmaster and their authorized retailers or directly from our venue to avoid problems with counterfeit, stolen, void or invalid tickets. Please note that there is a $6 day-of-show fee at the box office.

Umbrellas – Small personal-size umbrellas with no pointed tips are allowed in the venue. No beach-style (stick-in-the-ground) umbrellas or golf umbrellas may be brought into the venue.

Venue Rental – The venue is available for public or private occasions. For more information, please click here.

Verizon Express Gates – Show your Verizon cell phone at the Verizon Express Gates and gain entry to concerts prior to everyone else. Verizon Express Gates are located on both the East and West side.

WeatherAll events are rain or shine. Check Facebook or call the venue (404) 733-5010 on the day of the event for severe weather conditions that may change show time.

Wheelchairs are available for escort purposes only through our Guest Services booths located on both sides of the venue.

Will Call – Ticketmaster Will Call tickets will be available 2 hours prior to show time on event days, generally at the Main Box Office. Please bring a picture ID, the actual credit card used to order the tickets and your order number.

The venue closes immediately after an event concludes and guests must exit to the parking lot at that time.